Emergency Services Supervisor II

At Cornerstone, we value a rich and diverse employee and volunteer base and are committed to recruiting and retaining individuals of underrepresented backgrounds. We are also committed to creating an inclusive environment and a sense of belonging. We are an equal opportunity employer and an affirmative action employer. We do not discriminate based upon of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements and the work that we do at Cornerstone. If you have a disability or special need that requires accommodation, please let us know.


Cornerstone is a $5.4 M agency with approximately 100 employees.  Our organization serves individuals impacted by domestic violence, sexual violence, human trafficking, and general crime. We have office locations in Bloomington, Minneapolis, and Brooklyn Center.

Cornerstone has developed one of the most comprehensive service continuums for victims of violence in Minnesota. Our services are designed to move individuals and families from crisis to safety, stabilization and security. Last year approximately 4,000 individuals accessed Cornerstone programming. In addition, through Cornerstone’s statewide Day One Crisis and Crime Victim Support lines, we provided services to over 20,000 persons via phone, text and chat. We are committed to providing opportunities for others to partner with us in this work and to convey, as a community, zero-tolerance for violence. (www.cornerstonemn.org)

Position Summary

This position is responsible for duties related to the supervision of Part-time and Relief Staff advocates in the Emergency Services Program (ES), The Program is inclusive of 24-hour shelter/hotel and crisis line services. The ES supervisor works to develop an advocate team that ensures the delivery of trauma-informed, survivor-centered, and culturally responsive services in a safe, clean, welcoming, and inclusive environment. This position maintains a high level of accountability and decision-making in providing quality services, employee management, and programmatic aspects as assigned. The ES supervisor works with the program team to meet the dynamic changing needs of victims/survivors of domestic and sexual violence, and human trafficking/sexual exploitation during their residential stay and transition from a shelter. This position assists the ES Manager in maintaining strong relationships with communities, service providers, and systems partners. In addition, with the ES Manager and Cornerstone’s Administration Program, ensures the shelter retains the necessary food, basic supplies, and personal items for participants and is a well-maintained facility.

Location: Bloomington, Minnesota

Salary: $47,602 – $59,503

Position Type: Full Time

Date Posted: April, 1 2022

Essential Duties and Responsibilities

Supervision and Oversight 

  • Provides professional supervision, performance management, coaching, role modeling, and accountability of part-time/relief staff ES advocates and others as assigned. Minimum monthly supervision meetings for part-time and regularly scheduled relief staff supervision.
  • Ensures that all staff, volunteers, and interns employ best practices related to data privacy, confidentiality, advocacy, and compliance with established policies and procedures.
  • Responsible for hiring, orientation, training, and evaluation of program staff, volunteers, and interns as assigned.
  • Ensures accurate documentation of direct services, intervention calls and outcome measurement tools.
  • Schedules and ensures 24/7 coverage of services by trained staff, interns, and volunteers as assigned.
  • Facilitates quarterly part-time/relief staff meetings to cover critical issues impacting program and participants. 

Direct Services Staff Support

  • Works together with the ES Manager to ensure advocate teamwork to ensure quality services, support, and advocacy is provided 24/7. Inclusive of enhancing advocates’ comprehensive knowledge of social, mental health, and housing services to assist participants in understanding and navigating these systems. Emphasis on additional barriers within these systems that may impact diverse, marginalized, and/or underrepresented communities.
  • Provides modeling and mentorship to staff on assessment, intervention skills, safety planning, and documentation procedures.
  • Ensures that part-time/relief staff advocates are well-versed in and model Day One (DO) informative practices, technology, protocols, partner relationships, and related services.
  • Monitors and revises resources, referrals, and training manuals to keep ES advocates current with all information/tools needed to perform their jobs effectively.
  • Collaborates with the ES Manager and Criminal and Civil Justice (CCJI) leaders, in revising, maintaining, and training advocates in Law Enforcement intervention reports and interactions to ensure immediate participant follow-up and accurate recording in the Apricot database.
  • Available to assist with resident participant’s needs, walk-ins, and crisis line coverage.


  • Maintains and supports shelter/hotel and 24/7 crisis line programming in alignment with Cornerstone’s (CAS) mission, philosophy, and values.
  • Sustains ongoing collaboration, communication, and team-building across CAS programs with an emphasis on cross-referrals.
  • Works with the program team to retain a welcoming, clean, and safe environment.
  • Builds and maintains strong working relationships with all ES employees to foster and promote a cooperative and harmonious working climate.
  • Monitors the delivery of participant exit surveys to gather and evaluate with ES Manager resident direct feedback to improve services.
  • Updates program guidelines, protocols, and paperwork based on current best practices as assigned.  
  • Participants and presents at agency-wide staff and volunteer training along with other occasional community outreach as assigned.

Administrative Responsibilities:

  • Assures data entry is completed accurately in Apricot database and other tracking methods.
  • Properly documents all critical incidents: child protection reports, emergency response calls, and participant injury/cons.
  • Maintains accurate employee records including timesheet review and signatures, supervision/coaching sessions, schedules, and other related personnel paperwork. 
  • Reviews and monitors supervisors’ Apricot quarterly reports and other tracking methods. Works with advocates to assure data entry is completed and errors are corrected promptly and accurately. Provides/monitors ongoing database training, as necessary.
  • Supports grant writing process, as assigned.  
  • Prepares and submits to Program Manager coded credit card charges and other invoices

within timelines set by Finance and Administration. 

  • Other responsibilities as deemed necessary by the Program Director to support and enhance

Emergency Services, community relationships, and the organization. 


  • Strong skillsets in staff supervision and understanding of trauma-informed, survivor-centered, and culturally responsive practices.
  • Ability in modeling, training, and assisting advocates in assessing, deescalating, and communicating in a calm, trauma-informed way with participants in crisis.
  • Understanding of the social services, criminal justice, and mental health delivery systems that interface with victims/survivors. Emphasis on community organizations and resources serving diverse, marginalized and/or underrepresented communities.
  • Sound organizational and time management skills with the ability to be proactive and flexible as priority issues arise.
  • Knowledge and experience in employee record-keeping, and related administration tasks.
  • Excellent written and verbal communication skills with some experience in public speaking, training, and meeting facilitation and displays enthusiasm for learning, mentoring, and sharing information.
  • Preferred 40-hour sexual assault certification or the ability to complete training within 6 months.
  • Knowledge and aptitude with Microsoft Office, client databases, and other technology.
  • Must live within a reasonable distance (within 30 minutes) from Bloomington location.
  • Valid driver’s license, automobile insurance, and reliable vehicle (Valid Driver’s License and auto insurance must be on file with HR).

Organizational Expectations

  • Promotes Cornerstone Advocacy Service’s (CAS) mission, philosophy, and values. 
    • Displays high ethical and professional standards. 
    • Models’ leadership and commits to the continuing growth in CAS’ Diversity, Equity, and Inclusion strategic actions. 
    • Attends supervision, staff meetings, and training as required. 
    • Ensures safe, clean, welcoming, and accessible environments at Bloomington, Minneapolis, and other off-site locations utilized by program staff. 
    • Participates in internal committees and represents CAS on external committees based on interest/assignment and approval by supervisor. 

Leadership Expectations 

  • Maintains a positive and enthusiastic attitude with personal accountability and that of your employees. Provides direct and honest communication with all employees inclusive of modeling and coaching in peer-to-peer feedback/courageous conversations aligned with the agency’s recommended practices. Identifies and capitalizes on strengths in your team and across the organization encouraging continuous growth and development of staff. 
  • Keeps Program Manager apprised of one’s professional growth, accomplishments, strengths, and staff feedback, performance, and program needs. 
  • Willingness to engage in reflection on power and privilege as it relates to work within our organization and within communities impacted by violence and trauma. 
  • Maintains communication processes with supervisor to ensure clarity about programming and staffing responsibilities, successes, challenges, and concerns.
  • Attends and contributes to Program Leadership Team meetings, assignments, and training. Works pro-actively, and positively, with all other Executive Team members – helping to create an environment of mutual respect and maintenance of a high-performing team. 
  • Remains well informed of employee handbook changes, policies, and practices. Stays apprised of organizational activities, process changes, updates, and general information by reviewing regularly CAS Connect/TEAMS staff pages. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use manual dexterity for use of objects, tools or controls as well as visual acuity. The employee is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities. No employee should attempt to lift more than what is comfortable for them. If such a situation should arise the employee should notify their supervisor to find help with lifting any item regardless of weight if the object to be lifted is awkward or difficult to lift in any way.

Cornerstone offers generous wages and excellent benefits.

How to Apply

Apply online by completing this employment application and uploading your resume and cover letter directly in this form.

You can also download Cornerstone’s employment application (PDF) and submit the completed application, resume and cover letter to Jobs@cornerstonemn.org with the job title in the email subject line. 

Only applications with a completed form, resume and cover letter will be reviewed.

No agencies; no walk-ins; and no phone calls please. The Jobs@cornerstonemn.org email is only for receiving resumes. No additional information is known about open positions. Qualified applicants will be contacted after resumes are reviewed.

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Mission & Services

Cornerstone’s continuum of service helps to create communities where individuals and families are safe and children thrive. We advocate, educate and lead the way to social change. Our ultimate goal is to reduce the prevalence of domestic violence, sexual violence, human trafficking and general crime.

Learn More

Minnesota Day One®

A statewide program of Cornerstone, Day One® works to ensure that no call for help goes unanswered so that all in need can find safety and support. Day One connects people to experiencing domestic violence, sexual violence, human trafficking or general crime to help at agencies throughout the state.

Learn more

Call: 1.866.223.1111
Text: 612.399.9995

Please call 911 in an emergency.

Minnesota Crime Victims

Cornerstone’s General Crime Victim Advocacy program assists victims of assault, child abuse, impaired drivers, elder abuse, identity theft, robbery, homicide and other crimes. We also can connect you to crime victim agencies through Minnesota via our statewide Minnesota Crime Victim Support Line.

Learn more

Call: 1.866.385.2699
Text: 612.399.9977

Please call 911 in an emergency.

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