Cornerstone is a $5M agency with approximately 90 employees.  Our organization serves individuals impacted by domestic violence, sexual violence and human trafficking, with office locations in Bloomington, Minneapolis, and Brooklyn Center.

Cornerstone has developed one of the most comprehensive service continuums for victims of violence in Minnesota. Our services are designed to move individuals and families from crisis to safety, stabilization and security. Last year approximately 4,000 individuals accessed Cornerstone programming. In addition, through Cornerstone’s statewide Day One Crisis and Crime Victim Support lines, we provided services to over 20,000 persons via phone, text and chat. We are committed to providing opportunities for others to partner with us in this work and to convey, as a community, zero-tolerance for violence. 

Position Summary

The position is responsible for responding to victims/survivors of general crime, domestic violence, sexual violence and/or human trafficking/sexual exploitation via phone, text, email or chat messaging through the 24/7 Day One Crisis Line and General Crime Line. The Call Center Advocate uses trauma-informed and survivor-centered practices to provide victims/survivors with referrals, information, support and safety planning. The Day One system, processes and best practices are utilized by Call Center Advocates to ensure immediate access to safety and services for survivors.

Hours/Schedule: This position will not be scheduled for regular shifts, but will be responsible for picking up/working a minimum of 16 hours a month in the call center unless otherwise approved. The Relief Call Center Advocate must have the ability to work flexible hours including some evenings, weekends, and holidays. If staff are unable to work a shift they are agreed to work, they are responsible to follow established procedure to ensure staff coverage. This position may be required to provide additional coverage during a local disaster or major public awareness events.

Location: Twin Cities Metro, Minnesota

Salary: $16 Per Hour

Position Type: Part Time

Required Experience: 2 – 5 years

Required Education: Associate Degree

Date Posted: September 17, 2020

Essential Duties and Responsibilities

Program

  • Maintains professional and confidential customer-oriented responses to callers, text and chat users including appropriate responses in crisis situations.
  • Assesses with victims/survivors what they are currently seeking for services and then ensures appropriate referrals and resources are made based on their requests.
  • Accurately records all calls, text, email and chat messaging in the Day One Call Center database.
  • Demonstrates a comprehensive understanding of the human services delivery system including community resources, organizations and services.
  • Conducts follow up and quality assurance contacts on all cases where permission to do so has been documented.
  • Maintains a high level working relationship with referral partners inclusive of the Day One Network agencies, 2-1-1, law enforcement, medical personnel and others.
  • Works as a team with other Call Center Advocates, Emergency Services staff and supervisors/managers to ensure all referral information is up-to-date and accurate.
  • Works collaboratively across all internal programs at Cornerstone.
  • Other duties as assigned.

Human Resources

  • Participates in the training and mentoring of volunteers and/or students.

Administrative Responsibilities

  • Completes data entry in a timely and accurate manner.
  • Properly documents all critical incidents inclusive of child protection reports.

Organizational Expectations

  • Promotes Cornerstone Advocacy Service’s mission & philosophy.
  • Displays high ethical and professional standards.
  • Attends staff meetings and training as requested.
  • Completes Call Center training on General Crime, Domestic Violence, Sexual Violence and Human Trafficking.
  • Provides support to and attend CAS events, e.g. conference, volunteer recognition, fundraisers, etc. as assigned/approved by supervisor.
  • Educates community members and professionals about interpersonal violence and available services as directed by supervisor.
  • Attends regular supervisory meetings.

Qualifications

  • Broad knowledge of resources and systems which interface with victims of violence.
  • Understanding of survivor-centered and trauma-informed care practices.
  • Understanding of the impact of interpersonal violence on adults, children and youth with some experience in providing direct services in a related field.
  • Experience in working with diverse populations and marginalized communities with training in and/or commitment to anti-oppression work.
  • Ability to work independently and make decisions under pressure.
  • Excellent customer service skills; ability to work with victims/survivors and community partners in a friendly, cooperative, and professional manner.
  • Good written and interpersonal communication skills.
  • Preferably fluent in bi-lingual skills.
  • Knowledge and aptitude with Microsoft Office and other related forms of technology.

Education/Experience

Bachelor’s degree in a human service related field with one year human service related experience is preferred. Without bachelor’s degree, a minimum of 2 years’ experience providing direct services to marginalized communities is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use manual dexterity for use of objects, tools or controls as well as visual acuity. The employee is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities. No employee should attempt to lift more than what is comfortable for them. If such a situation should arise the employee should notify their supervisor to find help with lifting any item regardless of weight if the object to be lifted is awkward or difficult to lift in any way.

Additional Information

Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, familial or marital status, and/or with regard to public assistance or any other characteristic. These statements are not intended to encompass all functions and qualifications of this position; rather, they are intended to provide a general framework of the requirements of the position. Cornerstone is an Equal Opportunity and Affirmative Action Employer.

Cornerstone offers generous wages and excellent benefits.

How to Apply

Apply online by completing this employment application and uploading your resume and cover letter directly in this form.

You can also download Cornerstone’s employment application (PDF) and submit the completed application, resume and cover letter to Jobs@cornerstonemn.org with the job title in the email subject line. 

Only applications with a completed form, resume and cover letter will be reviewed.

No agencies; no walk-ins; and no phone calls please. The Jobs@cornerstonemn.org email is only for receiving resumes. No additional information is known about open positions. Qualified applicants will be contacted after resumes are reviewed.

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Mission & Services

Cornerstone’s continuum of service helps to create communities where individuals and families are safe and children thrive. We advocate, educate and lead the way to social change. Our ultimate goal is to reduce the prevalence of domestic violence, sexual violence, human trafficking and general crime.

Learn More

Minnesota Day One®

A statewide program of Cornerstone, Day One® works to ensure that no call for help goes unanswered so that all in need can find safety and support. Day One connects people to experiencing domestic violence, sexual violence, human trafficking or general crime to help at agencies throughout the state.

Learn more

Call: 1.866.223.1111
Text: 612.399.9995

Please call 911 in an emergency.

Minnesota Crime Victims

Cornerstone’s General Crime Victim Advocacy program assists victims of assault, child abuse, impaired drivers, elder abuse, identity theft, robbery, homicide and other crimes. We also can connect you to crime victim agencies through Minnesota via our statewide Minnesota Crime Victim Support Line.

Learn more

Call: 1.866.385.2699
Text: 612.399.9977

Please call 911 in an emergency.

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