Cornerstone is a $5M agency with approximately 90 employees.  Our organization serves individuals impacted by domestic violence, sexual violence and human trafficking, with office locations in Bloomington, Minneapolis, and Brooklyn Center.

Cornerstone has developed one of the most comprehensive service continuums for victims of violence in Minnesota. Our services are designed to move individuals and families from crisis to safety, stabilization and security. Last year approximately 4,000 individuals accessed Cornerstone programming. In addition, through Cornerstone’s statewide Day One Crisis and Crime Victim Support lines, we provided services to over 20,000 persons via phone, text and chat. We are committed to providing opportunities for others to partner with us in this work and to convey, as a community, zero-tolerance for violence. 

Position Summary

The Emergency Services (ES) Lead Advocate is responsible for providing advocacy, support and information to victims / survivors of domestic violence, sexual violence and/or human trafficking/sexual exploitation accessing Cornerstone’s (CAS) 24/7 shelter, hotel and crisis line services.

Additional focus areas of this position will include: 1) serving as a role model for other staff, using trauma-informed and survivor-centered practices; 2) taking on elevated support responsibilities, including operational, supervision, training, and quality assurance; coaching, mentorship, and support to other ES advocates; 3) expanding resources and services to meet the dynamic changing needs of victims / survivors; and 4) working to ensure the shelter environment is a clean, safe, welcoming, and maintains the necessary food, basic supplies, and personal items for participants.

Hours/Schedule: This is a full-time exempt position which requires flexible scheduling. This position is part of an on-call rotating schedule to assist with after-hours staff support, and coaching. With other on-call positions, the ES Lead Advocate will need to be available to personally cover shifts when needed.

Location: Bloomington, Minnesota

Salary: $36,000 per year

Position Type: Full Time

Required Experience: Less than 2 years

Required Education: Bachelor’s Degree

Date Posted: June 25, 2020

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential responsibilities include but are not limited to the following:

Primary Advocacy (40%)

  • Welcome new participants into the shelter/hotel by processing new intakes, informing them of available services, and providing guidelines for shelter living.
  • Meet weekly with participants to complete informational interviews, goal planning, and advocacy requests.
  • Assist participant’s with accessing internal and external resources inclusive of transportation and interpreter services as needed.
  • Provide continuing support, information, and systems advocacy.
  • Assist participants with basic living skills such as cleaning, meal preparations, and caring for children.
  • Stay apprised of participants’ activities, policy changes and updates, and general information by reviewing ES log, newsletters, and CAS Connect/TEAMS staff pages.
  • Provide emergency transportation, basic personal/household supplies, and food.
  • Work collaboratively with other staff across Cornerstone’s internal programs.

Mentorship, Coaching and Staff Supervision (35%)

  • Provide coaching, mentoring, and training of all co-workers, volunteers and/or interns.
  • Ensure all staff, volunteers, and interns employ best practices related to data privacy and confidentiality.
  • Provide supervision to assigned program staff, meeting individually a minimum of once a month (PT and Relief) for support and guidance.
  • Assist in hiring, orientation and training, and evaluation of program staff, volunteers and interns as assigned by supervisor.
  • Maintain a rotating on-call schedule shared with ES Coordinators.
  • Work with supervisor to ensure necessary protocols, processes, tools, and materials are current and readily available to assist staff, volunteers and interns in performing duties.
  • Maintain communication processes with the supervisor to ensure this position is informed about direct reports and participant successes, challenges, and concerns.

24/7 Crisis Line (10%)

  • Provide crisis line support and assess with victim / survivor what services they are currently seeking, providing information, safety planning, and resources.
  • Provide referrals through CAS’ continuum of services when appropriate and/or utilize the Day One process, as necessary.
  • Respond professionally to Law Enforcement Intervention contacts via email or over the phone and follows-up with the victim / survivor within an hour.
  • Respond to victims / survivors who utilize the CAS’ “Info” email system to contact us in collaboration with the Day One Call Center Advocates.
  • Provide back-up assistance for the statewide Day One Crisis and General Crime phone lines, text and chats as assigned.
  • Cross-train and be prepared to provide back-up assistance for the statewide Day One Crisis and General Crime Victim Support phone lines, text, and chats.

Administrative Responsibilities (10%)

  • Assure data entry is completed accurately including participant, crisis line, and Law Enforcement Intervention contacts in the Apricot database.
  • Review Apricot data entries by other staff for accuracy as assigned by supervisor.
  • Complete other documentation as assigned by supervisor.
  • Properly document all critical incidents inclusive of child protection reports.
  • Maintain accurate employee records including timesheet review, supervision/coaching sessions, schedules, and other related duties as assigned by supervisor.
  • In partnership with ES Coordinator develop month staff schedule to ensure on-going coverage.
  • Support ES Coordinator and Agency Assistant in ordering and maintaining adequate food and supplies as needed for participants in ES.

Safety and Maintenance of Shelter Services (5%)

  • Monitor the Cleaning, Safety and Maintenance Checklists and ensure maintenance is informed of needed repairs, including cleaning apartments after departures and washing linens, etc.
  • Ensure office files are maintained, with updated and sufficient forms for intake and exit.

Organizational Expectations

  • Promote Cornerstone Advocacy Service’s (CAS) mission & philosophy. 
  • Display high ethical and professional standards. 
  • Participate in internal CAS committees and represent CAS on external committees based on interest/assignment and approved by supervisor.
  • Educates community members and professionals about interpersonal violence and available services as directed by supervisor.
  • Support CAS marketing initiatives. 
  • Attend all staff meetings and required trainings as assigned. 
  • Attend and participate in supervision meetings.


  • Ability to remain calm and survivor-centered with those experiencing crisis and trauma.
  • Broad knowledge of resources and systems which interface with victims / survivors (v/s).
  • Strong understanding of survivor-centered and trauma-informed care practices.
  • Skill in assessing, deescalating, and communicating in a calm, trauma informed way with participants in crisis.
  • Demonstrated interpersonal skills with the ability to work with v/s, other staff, and community partners in a friendly, cooperative, and professional manner.
  • Enthusiasm for learning and sharing information.
  • Skills in implementing and evaluating program processes, procedures, and practices.
  • Experience in developing and providing staff/volunteer/intern trainings.
  • Ability to work independently and make decisions under pressure.
  • Excellent organizational skills, written and interpersonal communication skills.
  • 40-hour sexual assault certification required.
  • Knowledge and aptitude with Microsoft Office, client databases, and other technology.
  • Valid driver’s license, automobile insurance and reliable vehicle (Valid Driver’s License and auto insurance must be on file with HR).
  • Multilingual candidates preferred.


Minimum of bachelor’s degree in Public Health, Social Work, or related field. Length of experience in a social service field may be considered in lieu of educational requirements. Minimum of 1 year of experience providing direct services, leadership or supervision in an environment that is responsive to individuals and families who have experienced trauma.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities. No employee should attempt to lift more than what is comfortable for them. If such a situation should arise the employee should notify their supervisor to find help with lifting any item regardless of weight if the object to be lifted is awkward or difficult to lift in any way.    

Additional Information

Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, familial or marital status, and/or with regard to public assistance or any other characteristic. These statements are not intended to encompass all functions and qualifications of this position; rather, they are intended to provide a general framework of the requirements of the position. Cornerstone is an Equal Opportunity and Affirmative Action Employer.

Cornerstone offers generous wages and excellent benefits.

How to Apply

Apply online by completing this employment application and uploading your resume and cover letter directly in this form.

You can also download Cornerstone’s employment application (PDF) and submit the completed application, resume and cover letter to with the job title in the email subject line. 

Only applications with a completed form, resume and cover letter will be reviewed.

No agencies; no walk-ins; and no phone calls please. The email is only for receiving resumes. No additional information is known about open positions. Qualified applicants will be contacted after resumes are reviewed.

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Mission & Services

Cornerstone’s continuum of service helps to create communities where individuals and families are safe and children thrive. We advocate, educate and lead the way to social change. Our ultimate goal is to reduce the prevalence of domestic violence, sexual violence, human trafficking and general crime.

Learn More

Minnesota Day One®

A statewide program of Cornerstone, Day One® works to ensure that no call for help goes unanswered so that all in need can find safety and support. Day One connects people to experiencing domestic violence, sexual violence, human trafficking or general crime to help at agencies throughout the state.

Learn more

Call: 1.866.223.1111
Text: 612.399.9995

Please call 911 in an emergency.

Minnesota Crime Victims

Cornerstone’s General Crime Victim Advocacy program assists victims of assault, child abuse, impaired drivers, elder abuse, identity theft, robbery, homicide and other crimes. We also can connect you to crime victim agencies through Minnesota via our statewide Minnesota Crime Victim Support Line.

Learn more

Call: 1.866.385.2699
Text: 612.399.9977

Please call 911 in an emergency.

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