Day One Network Specialist

Cornerstone is a $5.4 M agency with approximately 100 employees.  Our organization serves individuals impacted by domestic violence, sexual violence, human trafficking, and general crime. We have office locations in Bloomington, Minneapolis, and Brooklyn Center.

Cornerstone has developed one of the most comprehensive service continuums for victims of violence in Minnesota. Our services are designed to move individuals and families from crisis to safety, stabilization and security. Last year approximately 4,000 individuals accessed Cornerstone programming. In addition, through Cornerstone’s statewide Day One Crisis and Crime Victim Support lines, we provided services to over 20,000 persons via phone, text and chat. We are committed to providing opportunities for others to partner with us in this work and to convey, as a community, zero-tolerance for violence. (www.cornerstonemn.org)

Position Summary

The Day One Network Specialist (DO Specialist) is responsible for leveraging, enhancing, and supporting the capacity of the Cornerstone’s Day One Network and related services. The statewide network, inclusive of Fargo North Dakota, is comprised of domestic and sexual violence, human trafficking/sexual exploitation, and general crime programs to provide an immediate, trauma-informed, survivor-centered, and culturally responsive coordinated effort to assist victims/survivors seeking safety and services. The DO Specialist maintains the secured service providers’ on-line portal and provides training and technical assistance on the Day One process, technology, and informative practices. This position sustains on-going communication, information, and networking opportunities for Network partners. The DO Specialist organizes, maintains, and provides data collection of related contracted services such as transportation and interpreting services. Other responsibilities encompass Day One Call Center responsibilities such as staff training, coverage, and on-call rotation, as assigned. This position requires travel throughout Minnesota and Fargo, ND.

Hours/Schedule: This full-time exempt position will work a regular fulltime schedule with variations based on responsibilities and program needs inclusive of evenings and weekends. This position may be required to provide additional coverage during a local disaster or major public awareness events.

Location: Minneapolis, Minnesota

Salary: $36,500 – $39,000 Per Year

Position Type: Full Time

Required Experience: 2 – 5 years

Required Education: Bachelor’s Degree

Date Posted: July 1, 2021

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential responsibilities include but are not limited to the following:

Day One Network Responsibilities (80%)

· Recruits, screens, trains, and on-boards new Day One Network Partners.

· Develops and maintains relationships and collaborations with other agencies and systems that provide interconnecting services and referrals for survivors and their families.

· Maintains security, data, and compliance in updating bed space and program information in the DO on-line service providers’ portal. Work with Developers as assigned.

· Provides technical assistance and training to network partners regarding DO technology, processes, and informative practices.

· Organizes and hosts network meetings, trainings, and events as assigned.

· Develops and maintains technical assistance training materials including Power Points, written procedures, and forms.

· Monitors and assists with contracted services, e.g., client transportation and telephonic interpreter accounts.

· Maintains on-going communications with Network Partners through individual in-person, email or virtual meetings and quarterly newsletter.

· Works with all Cornerstone program leaders to ensure the organization models DO processes, updating of information and informative practices.

· Maintains Day One’s Facebook page, in conjunction with the Development and Communication Coordinator, posts related to our work, Network Partner’s activities, and information regarding domestic violence, sexual violence, human trafficking/sexual exploitation, and general crime. Responds to victim/survivors’ messages and requests for assistance.

· Works closely with supervisor in monitoring services and addressing concerns with Day One Network Programs as they relate to process, updating, and informative practices.

· Other duties as assigned by supervisor.

Call Center Responsibilities and Support (10%)

· Mentors and trains DO Call Center Hotline Advocates inclusive of assisting in direct services as needed and assigned.

· Provides on-site call center coverage and on-call rotation as assigned.

· Stays apprised of Cornerstone policy changes, updates, and general information including CC updates, Day One newsletters, and CAS Connect/TEAMS staff pages.

· Collaborates closely with other program Specialists and Supervisors (leaders) to ensure well-established working relationships with partner agencies, victim/survivor (v/s) informative practices, effective communication practices, and work environments that are welcoming, inclusive, and accessible.

· Organizes and facilitates other program Specialists and Supervisors (leaders) program meetings, trainings, events, and DEI activities.

· Other duties as assigned by supervisor.

Administrative Responsibilities (10%)

· Assures data entry is completed accurately in Apricot database and other tracking methods corresponding to DO activities. Maintains statistical reports and narratives as assigned.

· Maintains DO Network transportation out of state and technical assistance logs, email listservs, and Call Center on-call logs.

· Properly documents all critical incidents: child protection reports, emergency response calls, and participant injury/cons.

· Complete other documentation as assigned by supervisor.

Organizational Expectations

· Promote Cornerstone Advocacy Service’s (CAS) mission & philosophy.

 · Display high ethical and professional standards. 

· Commitment to diversity, equity, and inclusion through learning, training, and dialog.

· Attend supervision, staff meetings, and trainings as required.

· Participate in internal CAS committees and represents CAS on external committees based on interest/assignment and approval by supervisor.

Qualifications and Key Skillsets

· Experience in building service provider collaborations, community organizing, and/or social justice initiatives.

· Understanding of trauma-informed, survivor-centered, and culturally responsive care practices comprehensive of the impact of domestic violence, sexual violence, human trafficking/sexual exploitation, and general crime on adults, children/youth, and the community. Knowledge of the impact of interpersonal violence on a micro, mezzo, and macro level as it relates to addressing gaps in service and low barrier access to safety.

· Advanced knowledge and aptitude of Microsoft Office, on-line platforms and tools, and other related forms of technology.

· Experience in facilitation skills in group and individual meeting settings with the ability to navigate cultural differences, philosophies, and practices as they arise. Experience in public education and training.

· Good written and interpersonal skills with the ability to work with v/s, concerned persons, and community partners in a friendly, cooperative, and professional manner.

· Ability to model a calm, trauma informed, and survivor-centered response with those experiencing crisis and trauma.

· Enthusiasm for learning and commitment to enhancing skills through training, and coaching.

· Understanding of the human services delivery system with an emphasis on serving diverse, marginalized and/or underrepresented communities.

· Valid driver’s license, insurance, and reliable vehicle. (Valid Driver’s License and auto insurance must be on file with HR).

· Experience in working with diverse populations and marginalized communities with training in and/or commitment to anti-oppression work.

· Preferred 40-hour sexual assault certification or the ability to complete training within 6 months.

· Multilingual candidates preferred.

· Ability to travel inclusive of some evenings, weekends, and overnights.

Education/Experience

Minimum of bachelor’s degree in psychology, social work, or human service-related field and 2-3 years of experience providing direct crisis response services to those who have experienced trauma. Minimum of 1 year experience in leading/supporting collaboration projects. Length of experience in a social service field and may be considered in lieu of educational requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities. No employee should attempt to lift more than what is comfortable for them. If such a situation should arise the employee should notify their supervisor to find help with lifting any item regardless of weight if the object to be lifted is awkward or difficult to lift in any way.   

Additional Information

Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, familial or marital status, and/or with regard to public assistance or any other characteristic. These statements are not intended to encompass all functions and qualifications of this position; rather, they are intended to provide a general framework of the requirements of the position. Cornerstone is an Equal Opportunity and Affirmative Action Employer.

Cornerstone offers a generous salary and benefits package.

How to Apply

Apply online by completing this employment application and uploading your resume and cover letter directly in this form.

You can also download Cornerstone’s employment application (PDF) and submit the completed application, resume and cover letter to Jobs@cornerstonemn.org with the job title in the email subject line. 

Only applications with a completed form, resume and cover letter will be reviewed.

No agencies; no walk-ins; and no phone calls please. The Jobs@cornerstonemn.org email is only for receiving resumes. No additional information is known about open positions. Qualified applicants will be contacted after resumes are reviewed.

Get email from Cornerstone each month
Subscribe

Mission & Services

Cornerstone’s continuum of service helps to create communities where individuals and families are safe and children thrive. We advocate, educate and lead the way to social change. Our ultimate goal is to reduce the prevalence of domestic violence, sexual violence, human trafficking and general crime.

Learn More

Minnesota Day One®

A statewide program of Cornerstone, Day One® works to ensure that no call for help goes unanswered so that all in need can find safety and support. Day One connects people to experiencing domestic violence, sexual violence, human trafficking or general crime to help at agencies throughout the state.

Learn more

Call: 1.866.223.1111
Text: 612.399.9995

Please call 911 in an emergency.

Minnesota Crime Victims

Cornerstone’s General Crime Victim Advocacy program assists victims of assault, child abuse, impaired drivers, elder abuse, identity theft, robbery, homicide and other crimes. We also can connect you to crime victim agencies through Minnesota via our statewide Minnesota Crime Victim Support Line.

Learn more

Call: 1.866.385.2699
Text: 612.399.9977

Please call 911 in an emergency.

Copyright © 2019 - 2021 Cornerstone
Skip to content